net tours · portugal

terms and conditions


GENERAL LINES – The terms and conditions described here are intended to regulate all confirmed bookings through our website All online confirmed bookings, require unreserved acceptance by the customer and valid on the date of booking, and that it has been fully understood and accepted. However, we reserve the right to change these conditions, in whole or in part, without prior notice.

SERVICE – All services are fully described in each item featured on our site, including what is included and excluded. In case of doubts, the clients can contact us by email and send their questions.

PRICES – All prices are properly mentioned in each of the services provided and are subjected to change without notice due to the fluctuation of fuel prices. However, when a service is booked online, the price quoted is valid for this reservation and will not be changed.


BOOKINGS – Our services should preferably be booked and confirmed through our online booking system, which shows our availability at the time of booking. After each booking is accepted, customers will receive, via email, a confirmation document and payment instructions.

CANCELLATION POLICY – All reservations, duly accepted and paid for, may be canceled up to 48 hours (forty-eight hours). However, they are subjected to a 20% (twenty percent) penalty and 80% (eighty percent) of the amount paid is refunded.

METHODS OF PAYMENT – All reservations confirmed through the online booking system, must be paid by Credit Card, through Paypal system or by Bank Transfer using the bank details available (IBAN). Advance deposit of 30% (thirty percent) is required.

PICK-UP AND DROP-OFF – As a rule, all our tours start and end in the city of Lisbon, namely at the place (Hotel or Apartment), on the day and time confirmed as booked. Clients staying in the metropolitan area of ​​Lisbon, ie outside Lisbon city limits, can have their circuit start and finish in their Hotel or Apartment, at a small additional cost, by location.

INSURANCE – All clients are covered by an insurance policy, required under the Tourism Office of Portugal regulations, which covers: CIVIL LIABILITY up to € 55,000.00 per claim, with a 10% (ten percent) clause A minimum of € 250.00 and a maximum of € 1,250.00. PERSONAL ACCIDENTS Insurance of € 2,605.00 for death or permanent disability and € 3,782.00 for hospital treatment. PLEASE NOTE: Repatriation to the country of origin of foreign citizens is NOT covered. EXCEPTIONS (to the above): Our insurance policy does not extend to persons over seventy and children under fifteen years of age. For both of these possibilities, we recommend that clients have their own insurance policy, as we can not guarantee such coverage.

LITIGATION – To resolve any dispute, here are the entities to contact.

November 2017 * NET TOURS | PORTUGAL * Vítor Oliveira Simões

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